Outage in PEXA

Service Issue - Payment File Response

Resolved Minor
June 02, 2025 - Started 3 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We’re aware of a payment file response issue that’s impacting ANZ and their transactions. If your workspace is affected and has commenced settling it will likely remain in a status of 'Completed and Disbursing' for longer than usual until the issue is fixed. We’re working with ANZ to resolve this issue. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients. We’ll provide you with an update within the hour.
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 06/02/2025 07:02AM

The payment file response issue impacting ANZ’s transactions has been resolved.

Impacted workspaces that had commenced settling will now proceed as scheduled.

We’re sorry for the inconvenience this has caused you and the buyers and sellers you represent.

MONITORING 3 days ago - at 06/02/2025 06:02AM

We can confirm the payment file response issue impacting ANZ and their transactions is now resolved.

Impacted workspaces that have commenced settling will now proceed as expected.

We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your clients.

IDENTIFIED 3 days ago - at 06/02/2025 05:16AM

We are continuing to fix a payment file response issue impacting ANZ and its transactions.

If your workspace is impacted and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re sorry for the inconvenience this is causing you and your clients.

We’ll provide you with an update within the hour.

INVESTIGATING 3 days ago - at 06/02/2025 04:25AM

We are currently investigating an issue with payment file responses that is affecting ANZ and their transactions processing.

If your workspace is impacted and has already begun settling, it may remain in a 'Completed and Disbursing' status longer than usual while the issue is being addressed.

We’re actively working with ANZ to resolve the matter as quickly as possible.

We sincerely apologize for the inconvenience this may be causing you and your clients, and we appreciate your patience during this time.

An update will be provided within the next hour.

INVESTIGATING 3 days ago - at 06/02/2025 03:21AM

We're continuing to investigate a payment file response issue that’s impacting ANZ and their transactions.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re working with ANZ to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

We’ll provide you with an update within the hour.

INVESTIGATING 3 days ago - at 06/02/2025 02:22AM

We’re aware of a payment file response issue that’s impacting ANZ and their transactions.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re working with ANZ to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

We’ll provide you with an update within the hour.

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