Outage in PEXA

Service Issue - Payment File Response

Resolved Major
June 18, 2025 - Started 17 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We’re aware of a payment file response issue that’s impacting ANZ and their transactions. If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed. We’re working with ANZ to resolve this issue. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients. We’ll provide you with an update within the hour.
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 06/18/2025 07:54AM

ANZ has resolved the issue with the payment files.

Impacted workspaces will now proceed as scheduled.

We’re sorry for the inconvenience this has caused you and the buyers and sellers you represent.

MONITORING 17 days ago - at 06/18/2025 07:25AM

ANZ have resolved the issue with payment files.

Impacted workspaces will now proceed as expected.

We’re keeping a close eye on this and we apologies again for the disruption this has caused you and your clients.

IDENTIFIED 17 days ago - at 06/18/2025 06:20AM

ANZ has identified the issue with the payment files.

If your workspace is affected it will likely remain in a status of 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re sorry for the inconvenience this is causing you and your clients.

We’ll provide you with an update within the hour.

INVESTIGATING 17 days ago - at 06/18/2025 05:25AM

The issue with ANZ's payment file is still ongoing. ANZ are working to resolve the issue.

If your workspace is affected it will likely remain in a status of 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re working with ANZ to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

We’ll provide you with an update within the hour.

INVESTIGATING 17 days ago - at 06/18/2025 04:24AM

The issue with ANZ's payment file is still ongoing. ANZ are working to resolve the issue.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re working with ANZ to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

We’ll provide you with an update within the hour.

INVESTIGATING 17 days ago - at 06/18/2025 03:21AM

We’re aware of a payment file response issue that’s impacting ANZ and their transactions.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re working with ANZ to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

We’ll provide you with an update within the hour.

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