Outage in PEXA

Service Issue - Payment File Response

Resolved Major
June 30, 2025 - Started 5 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We’re aware of a payment file response issue that’s impacting ANZ and their transactions. If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed. We’re working with ANZ to resolve this issue. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients. We’ll provide you with an update within the hour.
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 06/30/2025 07:57AM

ANZ has resolved the payment file response issue.

Impacted workspaces that had commenced settling will now proceed as scheduled.

We’re sorry for the inconvenience this has caused you and your customers.

MONITORING 5 days ago - at 06/30/2025 07:10AM

We can confirm ANZ has resolved the payment file response issue impacting transactions.

Impacted workspaces that have commenced settling will now proceed as expected.

We’re keeping a close eye on this and we apologies again for the disruption this has caused you and your clients.

INVESTIGATING 5 days ago - at 06/30/2025 06:04AM

We’re aware of a payment file response issue that’s impacting ANZ and their transactions.

If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.

We’re working with ANZ to resolve this issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your clients.

We’ll provide you with an update within the hour.

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