Outage in PEXA
Service Issue - Bank of Queensland Payment File Response
Resolved MajorIncident Report
We’re aware of a payment file response issue currently impacting Bank of Queensland and their transactions.
If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.
We’re actively working with Bank of Queensland to resolve this issue.
We apologise for the inconvenience this has caused you and your customers.
We appreciate your patience and will provide you with an update within the hour.
Components affected
PEXA Financial Settlement ServicesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 08/08/2025 05:29AM
Bank Of Queensland has resolved the payment file response issue.
Impacted workspaces that had commenced settling will now proceed as scheduled.
Please note, this was not an issue on PEXA's side.
We’re sorry for the inconvenience this has caused you and your customers.
MONITORING
9 months ago - at 08/08/2025 04:00AM
We can confirm the payment file response issue impacting Bank of Queensland and their transactions is now resolved. Please note, this was not an issue on PEXA's side.
Impacted workspaces that have commenced settling will now proceed as expected.
We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
IDENTIFIED
9 months ago - at 08/08/2025 02:46AM
The issue with Bank of Queensland is still ongoing. Bank of Queensland are working to resolve the issue.
If your workspace is affected and has commenced settling it will likely remain in a status of ‘Completed and Disbursing' or ‘Ready and Settling for longer than usual until the issue is fixed.
We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers.
We’ll provide you with an update within the hour.
INVESTIGATING
9 months ago - at 08/08/2025 01:46AM
We’re aware of a payment file response issue currently impacting Bank of Queensland and their transactions.
If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.
We are actively working with Bank of Queensland to resolve this issue.
We apologise for the inconvenience this has caused you and your customers.
We appreciate your patience and will provide you with an update within the hour.
INVESTIGATING
9 months ago - at 08/08/2025 12:50AM
We’re aware of a payment file response issue currently impacting Bank of Queensland and their transactions.
If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.
We’re actively working with Bank of Queensland to resolve this issue.
We apologise for the inconvenience this has caused you and your customers.
We appreciate your patience and will provide you with an update within the hour.
Latest PEXA outages
Service Issue - VIC - about 20 hours ago
Service Issue - Payment File Response - 19 days ago
Service Issue - QLD - 21 days ago
Service Issue - WA - 29 days ago
Service Issue - NAB Payment File Response - 30 days ago
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