Service Issue - NAB Payment File Response

NAB has resolved the payment file response issue. Please note, this was not an issue on PEXA's side.

Impacted workspaces that had commenced settling will now proceed as scheduled.

We’re sorry for the inconvenience this has caused you and your customers.

We can confirm the payment file response issue impacting NAB and their transactions is now resolved.

Impacted workspaces that have commenced settling will now proceed as expected.

Please note, this was not an issue on PEXA's side.

We’re keeping a close eye on this and we apologies again for the disruption this has caused you and your customers.

The issue with NAB is still ongoing. NAB are working to resolve the issue.

If your workspace is affected and has commenced settling it will likely remain in a status of ‘Completed and Disbursing' or ‘Ready and Settling for longer than usual until the issue is fixed.

Please note this is not a PEXA issue.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers.

We’ll provide you with an update within the hour.

We’re aware of a payment file response issue currently impacting NAB and their transactions.

If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.

We’re actively working with NAB to resolve this issue.

We apologise for the inconvenience this has caused you and your customers.

We appreciate your patience and will provide you with an update within the hour.