Outage in PEXA

Service Issue - Payment File Response

Resolved Minor
August 21, 2025 - Started 26 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We’re aware of a payment file response issue currently impacting NAB and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with NAB to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour.
Components affected
PEXA Financial Settlement Services
Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 08/21/2025 04:43AM

NAB has resolved the payment file response issue.

Impacted workspaces that had commenced settling will now proceed as scheduled.

We’re sorry for the inconvenience this has caused you and your customers.

Please note this was not a PEXA issue.

MONITORING 26 days ago - at 08/21/2025 04:01AM

We can confirm the payment file response issue impacting NAB and their transactions is now resolved.

Impacted workspaces that have commenced settling will now proceed as expected.

We’re keeping a close eye on this, and we apologise again for the disruption this has caused you and your customers.

Please note this was not a PEXA issue.

IDENTIFIED 26 days ago - at 08/21/2025 02:59AM

The issue with NAB is still ongoing.

NAB are working to resolve the issue.

If your workspace is affected and has commenced settling it will likely remain in a status of [select status: ‘Completed and Disbursing' or ‘Ready and Settling] for longer than usual until the issue is fixed.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers.

We’ll provide you with an update within the hour.

Please note this is not a PEXA issue.

INVESTIGATING 26 days ago - at 08/21/2025 02:43AM

We’re aware of a payment file response issue currently impacting NAB and their transactions.

If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.

We’re actively working with NAB to resolve this issue.

We apologise for the inconvenience this has caused you and your customers.

We appreciate your patience and will provide you with an update within the hour.

Please note this is not a PEXA issue.

INVESTIGATING 26 days ago - at 08/21/2025 02:22AM

We’re aware of a payment file response issue currently impacting NAB and their transactions.

If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.

We’re actively working with NAB to resolve this issue.

We apologise for the inconvenience this has caused you and your customers.

We appreciate your patience and will provide you with an update within the hour.

Latest PEXA outages

PEXA Performance Issue - 8 days ago
Service Issue - Payment File Response - 8 days ago
PEXA Performance Issue - 15 days ago
Service Issue - WA - 22 days ago
Service Issue - NAB Payment File Response - about 1 month ago

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