Outage in PEXA

Service Issue - Payment File Response

Resolved Major

October 07, 2025 - Started 6 months ago - Lasted about 2 hours
Official incident page

Incident Report

We’re aware of a payment file response issue currently impacting Bendigo Bank Limited and their transactions. . If your workspace is affected and has commenced settling it will likely remain in a status of Ready and Settling for longer than usual until the issue is fixed. We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers. We’ll provide you with an update within the hour. Please note this is not a PEXA issue

Components affected

PEXA Financial Settlement Services

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 10/07/2025 06:30AM

Bendigo Bank has resolved the payment file response issue.

Please note, this was not an issue on PEXA's side.

Impacted workspaces that had commenced settling will now proceed as scheduled.

We’re sorry for the inconvenience this has caused you and your customers.

MONITORING 6 months ago - at 10/07/2025 05:37AM

We can confirm the payment file response issue impacting Bendigo Bank and their transactions is now resolved.

Impacted workspaces that have commenced settling will now proceed as expected.

We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.

Please note this was not a PEXA issue

IDENTIFIED 6 months ago - at 10/07/2025 04:54AM

We’re aware of a payment file response issue currently impacting Bendigo Bank Limited and their transactions. .

If your workspace is affected and has commenced settling it will likely remain in a status of Ready and Settling for longer than usual until the issue is fixed.

We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers.

We’ll provide you with an update within the hour.

Please note this is not a PEXA issue

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