Outage in PEXA
NAB Service Issue - Payment File Response
Resolved MajorIncident Report
We’re aware of a payment file response issue currently impacting National Australia Bank (NAB) and their transactions.
If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.
We’re actively working with National Australia Bank (NAB) to resolve this issue.
We apologise for the inconvenience this has caused you and your customers.
We appreciate your patience and will provide you with an update within the hour.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 11/27/2025 01:49AM
National Australia Bank (NAB) has resolved the payment file response issue. Please note, this was not an issue on PEXA's side.
Impacted workspaces that had commenced settling will now proceed as scheduled.
We’re sorry for the inconvenience this has caused you and your customers.
MONITORING
13 days ago - at 11/27/2025 01:17AM
We can confirm the payment file response issue impacting National Australia Bank (NAB) and their transactions is now resolved.
Impacted workspaces that have commenced settling will now proceed as expected.
We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
Please note this was not a PEXA issue.
IDENTIFIED
13 days ago - at 11/27/2025 12:48AM
The issue with National Australia Bank (NAB) is still ongoing. National Australia Bank (NAB) are working to resolve the issue.
If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.
We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers.
Please note this is not a PEXA issue.
We’ll provide you with an update within the hour.
IDENTIFIED
13 days ago - at 11/27/2025 12:45AM
The issue with National Australia Bank (NAB) is still ongoing. National Australia Bank (NAB) are working to resolve the issue.
If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.
We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers.
Please note this is not a PEXA issue.
We’ll provide you with an update within the hour.
INVESTIGATING
13 days ago - at 11/27/2025 12:31AM
We’re aware of a payment file response issue currently impacting National Australia Bank (NAB) and their transactions.
If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.
We’re actively working with National Australia Bank (NAB) to resolve this issue.
We apologise for the inconvenience this has caused you and your customers.
We appreciate your patience and will provide you with an update within the hour.
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