Outage in PEXA

NAB Service Issue - Payment File Response

Resolved Major
November 28, 2025 - Started 12 days ago - Lasted about 4 hours
Official incident page

Incident Report

We’re aware of a payment file response issue currently impacting National Australia Bank (NAB) and their transactions. If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue. We’re actively working with National Australia Bank (NAB) to resolve this issue. We apologise for the inconvenience this has caused you and your customers. We appreciate your patience and will provide you with an update within the hour. Please note this is not a PEXA issue.
Components affected
PEXA Financial Settlement Services

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Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 11/28/2025 06:56AM

National Australia Bank (NAB) has resolved the payment file response issue. Please note, this was not an issue on PEXA's side.

Impacted workspaces that had commenced settling will now proceed as scheduled.

We’re sorry for the inconvenience this has caused you and your customers.

MONITORING 12 days ago - at 11/28/2025 05:57AM

We can confirm the payment file response issue impacting NAB and their transactions is resolved.

Impacted workspaces that have commenced settling will now proceed as expected.

Please note this is not a PEXA issue

We're continuing to keep a close eye on these transactions and we apologise again for the disruption this has caused you and your customers.

MONITORING 12 days ago - at 11/28/2025 04:56AM

We can confirm the payment file response issue impacting NAB and their transactions is resolved.

Impacted workspaces that have commenced settling will now proceed as expected.

Please note this is not a PEXA issue

We’re continuing to keep a close eye on this and we apologise again for the disruption this has caused you and your customers.

MONITORING 12 days ago - at 11/28/2025 03:51AM

We can confirm the payment file response issue impacting NAB and their transactions is resolved.

Impacted workspaces that have commenced settling will now proceed as expected.

Please note this is not a PEXA issue

We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.

MONITORING 12 days ago - at 11/28/2025 02:55AM

We can confirm the payment file response issue impacting NAB and their transactions is now resolved.

Impacted workspaces that have commenced settling will now proceed as expected.

Please note this was not a PEXA issue.

We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.

INVESTIGATING 12 days ago - at 11/28/2025 02:34AM

We’re aware of a payment file response issue currently impacting National Australia Bank (NAB) and their transactions.

If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.

We’re actively working with National Australia Bank (NAB) to resolve this issue.

We apologise for the inconvenience this has caused you and your customers.

We appreciate your patience and will provide you with an update within the hour.

Please note this is not a PEXA issue.

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