Outage in PEXA

Login Service Issue

Resolved Minor
November 28, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

We are aware of an issue currently impacting some customers, who may encounter an error when attempting to log in. We are working with our multi-factor authentication provider, Auth0, to resolve the issue. We apologise for the disruption this has caused and appreciate your patience as we work to resolve it. We will provide an update within the hour

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/28/2025 05:09AM

This incident has been resolved.

IDENTIFIED about 1 month ago - at 11/28/2025 04:36AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 11/28/2025 03:45AM

We are aware of an issue currently impacting some customers, who may encounter an error when attempting to log in.

We are working with our multi-factor authentication provider, Auth0, to resolve the issue.

We apologise for the disruption this has caused and appreciate your patience as we work to resolve it.

We will provide an update within the hour

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