Outage in PEXA
Bank Of Queensland Service Issue - Payment File Response
Resolved MajorIncident Report
We’re aware of a payment file response issue currently impacting Bank Of Queensland and their transactions.
If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.
We’re actively working with Bank Of Queensland to resolve this issue.
We apologise for the inconvenience this has caused you and your customers.
We appreciate your patience and will provide you with an update within the hour.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 01/13/2026 07:53AM
Bank of Queensland has resolved the payment file response issue. Please note, this was not an issue on PEXA's side.
Impacted workspaces that had commenced settling will now proceed as scheduled.
We’re sorry for the inconvenience this has caused you and your customers.
IDENTIFIED
14 days ago - at 01/13/2026 06:55AM
Pleas be advised the issue with Bank Of Queensland is still ongoing. Bank Of Queensland are working to resolve the issue.
If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.
We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers.
Please note this is not a PEXA issue.
We’ll provide you with an update within the hour.
IDENTIFIED
14 days ago - at 01/13/2026 06:15AM
The issue with Bank Of Queensland is still ongoing. Bank Of Queensland are continuing to work to resolve the issue.
If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.
We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers.
Please note this is not a PEXA issue.
We’ll provide you with an update within the hour.
IDENTIFIED
14 days ago - at 01/13/2026 05:13AM
The issue with Bank Of Queensland is still ongoing. Bank Of Queensland are working to resolve the issue.
If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.
We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers.
Please note this is not a PEXA issue.
We’ll provide you with an update within the hour.
INVESTIGATING
14 days ago - at 01/13/2026 04:21AM
We’re aware of a payment file response issue currently impacting Bank Of Queensland and their transactions.
If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.
We’re actively working with Bank Of Queensland to resolve this issue.
We apologise for the inconvenience this has caused you and your customers.
We appreciate your patience and will provide you with an update within the hour.
Latest PEXA outages
National Australia Bank Service Issue - Payment File Response - about 9 hours ago
Reserve Bank of Australia Service Issue - Payment File Response - about 12 hours ago
Service Issue - NSW - 11 days ago
Service Issue - ACT - 13 days ago
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