Outage in PEXA
Bank of Queensland Service Issue - Payment File Response
Resolved MajorIncident Report
We’re aware of a payment file response issue currently impacting Bank of Queensland and their transactions.
If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.
We’re actively working with Bank of Queensland to resolve this issue.
We apologise for the inconvenience this has caused you and your customers.
Please note this is not a PEXA issue.
We appreciate your patience and will provide you with an update within the hour.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 01/20/2026 05:30AM
Bank of Queensland has resolved the payment file response issue. Please note, this was not an issue on PEXA's side.
Impacted workspaces that had commenced settling will now proceed as scheduled.
We’re sorry for the inconvenience this has caused you and your customers.
MONITORING
7 days ago - at 01/20/2026 04:31AM
We can confirm the payment file response issue impacting Bank of Queensland and their transactions is now resolved.
Impacted workspaces that have commenced settling will now proceed as expected.
Please note this is not a PEXA issue.
We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
IDENTIFIED
7 days ago - at 01/20/2026 03:31AM
The issue with Bank of Queensland is still ongoing. Bank of Queensland are working to resolve the issue.
If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.
We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers.
Please note this is not a PEXA issue.
We’ll provide you with an update within the hour.
INVESTIGATING
7 days ago - at 01/20/2026 02:34AM
We’re aware of a payment file response issue currently impacting Bank of Queensland and their transactions.
If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.
We’re actively working with Bank of Queensland to resolve this issue.
We apologise for the inconvenience this has caused you and your customers.
Please note this is not a PEXA issue.
We appreciate your patience and will provide you with an update within the hour.
INVESTIGATING
7 days ago - at 01/20/2026 01:30AM
We’re aware of a payment file response issue currently impacting Bank of Queensland and their transactions.
If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.
We’re actively working with Bank of Queensland to resolve this issue.
We apologise for the inconvenience this has caused you and your customers.
Please note this is not a PEXA issue.
We appreciate your patience and will provide you with an update within the hour.
Latest PEXA outages
National Australia Bank Service Issue - Payment File Response - about 9 hours ago
Reserve Bank of Australia Service Issue - Payment File Response - about 12 hours ago
Service Issue - NSW - 11 days ago
Service Issue - ACT - 13 days ago
Bank Of Queensland Service Issue - Payment File Response - 14 days ago
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