Outage in PEXA

SMS Delivery Issue

Resolved Minor

February 09, 2026 - Started 13 days ago - Lasted 1 day
Official incident page

Incident Report

We are aware of delays impacting SMS delivery. As a result, some PEXA customers may experience a lag in receiving SMS messages, including those used for multi-factor authentication (MFA). If you need to update your MFA during this time, please contact the PEXA Support Team for assistance. We’ll continue to monitor the situation and provide an update within the next hour.

Components affected

PEXA Login & Multi-Factor Authentication Service

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Latest Updates ( sorted recent to last )

RESOLVED 12 days ago - at 02/10/2026 06:12AM

This incident has been resolved.

IDENTIFIED 13 days ago - at 02/10/2026 12:44AM

We are aware of delays impacting SMS delivery. Some PEXA customers may experience a lag in receiving SMS messages, related to multi-factor authentication (MFA).

A workaround is available. If you are encountering issues in receiving SMS messages, please contact the PEXA Support Team for assistance.

Please note that this is not a PEXA issue.

INVESTIGATING 13 days ago - at 02/09/2026 11:56PM

We are aware of delays impacting SMS delivery. As a result, some PEXA customers may experience a lag in receiving SMS messages, including those used for multi-factor authentication (MFA).

If you are still encountering issues in receiving SMS messages, please contact the PEXA Support Team for assistance with a workaround.

Please note that this is not a PEXA issue.

INVESTIGATING 13 days ago - at 02/09/2026 10:51PM

We are aware of delays impacting SMS delivery. As a result, some PEXA customers may experience a lag in receiving SMS messages, including those used for multi-factor authentication (MFA).

If you are still encountering issues in receiving SMS messages, please contact the PEXA Support Team for assistance with a workaround.

Please note that this is not a PEXA issue.

INVESTIGATING 13 days ago - at 02/09/2026 09:51PM

We are aware of delays impacting SMS delivery. As a result, some PEXA customers may experience a lag in receiving SMS messages, including those used for multi-factor authentication (MFA).

If you are still encountering issues in receiving SMS messages, please contact the PEXA Support Team for assistance with a workaround.

Please note that this is not a PEXA issue.

INVESTIGATING 13 days ago - at 02/09/2026 05:59AM

We are aware of delays impacting SMS delivery. As a result, some PEXA customers may experience a lag in receiving SMS messages, related to multi-factor authentication (MFA).

If you are still encountering issues in receiving SMS messages, please contact the PEXA Support Team for assistance with a workaround.

Please note that this is not a PEXA issue.

Further updates will resume from 9am Tuesday 10th February, unless resolved prior.

INVESTIGATING 13 days ago - at 02/09/2026 05:26AM

We are aware of delays impacting SMS delivery. As a result, some PEXA customers may experience a lag in receiving SMS messages, including those used for multi-factor authentication (MFA).

If you are still encountering issues in receiving SMS messages, please contact the PEXA Support Team for assistance with a workaround.

Please note that this is not a PEXA issue.

INVESTIGATING 13 days ago - at 02/09/2026 05:18AM

We are aware of delays impacting SMS delivery. As a result, some PEXA customers may experience a lag in receiving SMS messages, including those used for multi-factor authentication (MFA).

If you need to update your MFA during this time, please contact the PEXA Support Team for assistance.

We’ll continue to monitor the situation and provide an update within the next hour.

Latest PEXA outages

Mobile Signing Issue - 3 days ago

Service Issue - TAS - 7 days ago

Manage Users Issue - 12 days ago

Service Issue - SA - 13 days ago

SMS Delivery Issue - 14 days ago

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