Outage in PEXA
SMS Delivery Issue
Resolved MinorIncident Report
We are aware of delays impacting SMS delivery. As a result, some PEXA customers may experience a lag in receiving SMS messages, including those used for multi-factor authentication (MFA).
If you need to update your MFA during this time, please contact the PEXA Support Team for assistance.
We’ll continue to monitor the situation and provide an update within the next hour.
Components affected
PEXA Login & Multi-Factor Authentication ServiceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 02/10/2026 06:12AM
This incident has been resolved.
IDENTIFIED
3 months ago - at 02/10/2026 12:44AM
We are aware of delays impacting SMS delivery. Some PEXA customers may experience a lag in receiving SMS messages, related to multi-factor authentication (MFA).
A workaround is available. If you are encountering issues in receiving SMS messages, please contact the PEXA Support Team for assistance.
Please note that this is not a PEXA issue.
INVESTIGATING
3 months ago - at 02/09/2026 11:56PM
We are aware of delays impacting SMS delivery. As a result, some PEXA customers may experience a lag in receiving SMS messages, including those used for multi-factor authentication (MFA).
If you are still encountering issues in receiving SMS messages, please contact the PEXA Support Team for assistance with a workaround.
Please note that this is not a PEXA issue.
INVESTIGATING
3 months ago - at 02/09/2026 10:51PM
We are aware of delays impacting SMS delivery. As a result, some PEXA customers may experience a lag in receiving SMS messages, including those used for multi-factor authentication (MFA).
If you are still encountering issues in receiving SMS messages, please contact the PEXA Support Team for assistance with a workaround.
Please note that this is not a PEXA issue.
INVESTIGATING
3 months ago - at 02/09/2026 09:51PM
We are aware of delays impacting SMS delivery. As a result, some PEXA customers may experience a lag in receiving SMS messages, including those used for multi-factor authentication (MFA).
If you are still encountering issues in receiving SMS messages, please contact the PEXA Support Team for assistance with a workaround.
Please note that this is not a PEXA issue.
INVESTIGATING
3 months ago - at 02/09/2026 05:59AM
We are aware of delays impacting SMS delivery. As a result, some PEXA customers may experience a lag in receiving SMS messages, related to multi-factor authentication (MFA).
If you are still encountering issues in receiving SMS messages, please contact the PEXA Support Team for assistance with a workaround.
Please note that this is not a PEXA issue.
Further updates will resume from 9am Tuesday 10th February, unless resolved prior.
INVESTIGATING
3 months ago - at 02/09/2026 05:26AM
We are aware of delays impacting SMS delivery. As a result, some PEXA customers may experience a lag in receiving SMS messages, including those used for multi-factor authentication (MFA).
If you are still encountering issues in receiving SMS messages, please contact the PEXA Support Team for assistance with a workaround.
Please note that this is not a PEXA issue.
INVESTIGATING
3 months ago - at 02/09/2026 05:18AM
We are aware of delays impacting SMS delivery. As a result, some PEXA customers may experience a lag in receiving SMS messages, including those used for multi-factor authentication (MFA).
If you need to update your MFA during this time, please contact the PEXA Support Team for assistance.
We’ll continue to monitor the situation and provide an update within the next hour.
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