Outage in PEXA
ASL Service Issue - Payment File Response
Resolved MajorIncident Report
We’re aware of a payment file issue currently impacting ASL (Australian payments technology) and their transactions.
If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.
We’re actively working with ASL to resolve this issue.
We apologise for the inconvenience this has caused you and your customers.
Please note this is not a PEXA issue.
We appreciate your patience and will provide you with an update within the hour.
Components affected
PEXA Financial Settlement ServicesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/18/2026 03:10AM
ASL (Australian payments technology) has resolved the payment file response issue.
Please note, this was not an issue on PEXA's side.
Impacted workspaces that had commenced settling will now proceed as scheduled.
We’re sorry for the inconvenience this has caused you and your customers.
MONITORING
about 1 month ago - at 03/18/2026 02:45AM
We can confirm the payment file response issue impacting ASL (Australian payments technology) and their transactions is now resolved.
Impacted workspaces that have commenced settling will now proceed as expected.
Please note this was not a PEXA issue.
We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
IDENTIFIED
about 1 month ago - at 03/18/2026 02:23AM
The issue with ASL is still ongoing. ASL are working to resolve the issue.
If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.
We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers.
Please note this is not a PEXA issue.
We’ll provide you with an update within the hour.
IDENTIFIED
about 1 month ago - at 03/18/2026 01:25AM
The issue with ASL (Australian payments technology) is still ongoing. ASL are working to resolve the issue.
If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.
We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers.
Please note this is not a PEXA issue.
We’ll provide you with an update within the hour.
INVESTIGATING
about 1 month ago - at 03/18/2026 12:26AM
We’re aware of a payment file issue currently impacting ASL (Australian payments technology) and their transactions.
If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.
We’re actively working with ASL to resolve this issue.
We apologise for the inconvenience this has caused you and your customers.
Please note this is not a PEXA issue.
We appreciate your patience and will provide you with an update within the hour.
Latest PEXA outages
Service Issue - VIC - about 15 hours ago
Service Issue - Payment File Response - 19 days ago
Service Issue - QLD - 21 days ago
Service Issue - WA - 29 days ago
Service Issue - NAB Payment File Response - 30 days ago
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