Outage in Pexip
Intermittent call failures in locations across the Americas and APAC.
Resolved Minor
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Outage Details
Components affected
Pexip Registration and Call Service Pexip Cloud Video Interop for Microsoft Teams Pexip Google Hangouts Meet Interoperability ServiceLatest Updates ( sorted recent to last )
This incident has been resolved.
The internet provider has confirmed that the issue is resolved. Call routing is back to normal, and all systems are operational. We will continue to monitor to ensure service stability.
We have observed intermittent call failures at 05:16 AM, 05:20 AM, 06:16 AM, and 06:27 AM UTC due to a network connectivity issue in the QSF (California) PoP. The issue has been identified by a network provider as an error condition on a device in their network, and they are currently working on replacing the affected device.
As a precautionary measure, we have rerouted calls away from the affected location.
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