Outage in Pexip

Intermittent call failures in locations across the Americas and APAC.

Resolved Minor
July 18, 2024 - Started 3 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We have observed intermittent call failures at 05:16 AM, 05:20 AM, 06:16 AM, and 06:27 AM UTC due to a network connectivity issue in the QSF (California) PoP. The issue has been identified by a network provider as an error condition on a device in their network, and they are currently working on replacing the affected device. As a precautionary measure, we have rerouted calls away from the affected location.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/18/2024 01:22PM

This incident has been resolved.

MONITORING 3 months ago - at 07/18/2024 09:49AM

The internet provider has confirmed that the issue is resolved. Call routing is back to normal, and all systems are operational. We will continue to monitor to ensure service stability.

IDENTIFIED 3 months ago - at 07/18/2024 07:07AM

We have observed intermittent call failures at 05:16 AM, 05:20 AM, 06:16 AM, and 06:27 AM UTC due to a network connectivity issue in the QSF (California) PoP. The issue has been identified by a network provider as an error condition on a device in their network, and they are currently working on replacing the affected device.

As a precautionary measure, we have rerouted calls away from the affected location.

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