Outage in Pexip

Intermittent Call Failures in Frankfurt PoP

Resolved Minor
October 29, 2024 - Started 10 months ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating an intermittent issue that might affect SIP calls from unregistered in our Frankfurt Point of Presence (PoP).
Components affected
Pexip Registration and Call Service Pexip VMR service Pexip Cloud Video Interop for Microsoft Teams Pexip Google Hangouts Meet Interoperability Service
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 10/30/2024 02:42PM

No further issues have been observed or reported. All systems are operational at this time.

MONITORING 10 months ago - at 10/29/2024 01:13PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 10 months ago - at 10/29/2024 12:01PM

The issue has been identified as related to intermittent DNS resolution failures, and our team is actively working on a mitigation. Further updates will follow as we work towards a full resolution.

INVESTIGATING 10 months ago - at 10/29/2024 10:25AM

We are currently investigating an intermittent issue that might affect SIP calls from unregistered in our Frankfurt Point of Presence (PoP).

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