Outage in Pexip

Zoom Rooms Unable to Join Teams Meetings as Guest via Calendar Join Button

Resolved Minor

July 01, 2025 - Started 10 months ago - Lasted 1 day
Official incident page

Incident Report

We have identified an issue where Zoom Rooms may fail to join Microsoft Teams Meetings via the Calendar “Join” button if the invitation does not include CVI (Cloud Video Interop) details. The issue has been reported to Zoom Engineering, and we are working together to resolve it. Workaround: Use the Microsoft Teams button to start the call manually.

Components affected

Pexip Cloud Video Interop for Microsoft Teams

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 07/03/2025 07:11AM

This incident has been resolved.

MONITORING 10 months ago - at 07/02/2025 10:24AM

Zoom Engineering has rolled out a fix for this issue. To ensure the update takes effect, Zoom Rooms might need to be restarted to fetch the latest configuration. We are actively monitoring to ensure the issue is fully resolved.

IDENTIFIED 10 months ago - at 07/01/2025 07:28PM

We have identified an issue where Zoom Rooms may fail to join Microsoft Teams Meetings via the Calendar “Join” button if the invitation does not include CVI (Cloud Video Interop) details. The issue has been reported to Zoom Engineering, and we are working together to resolve it.

Workaround: Use the Microsoft Teams button to start the call manually.

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