Outage in Pexip

Pexip Contol Center could be falsely reporting endpoints as Offline, also showing old calls in "Live Meetings"

Resolved Minor
August 12, 2024 - Started 5 months ago - Lasted about 23 hours
Official incident page

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Outage Details

Pexip Control Center could be falsely reporting endpoints as Offline when they are fully operational. Please use Analytics to verify the true status of the endpoints. Our Team is currently looking into this.
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/13/2024 08:06AM

This incident has been resolved

MONITORING 5 months ago - at 08/12/2024 05:40PM

The issue has been identified and a fix has been implemented. We are currently monitoring.

INVESTIGATING 5 months ago - at 08/12/2024 12:55PM

We also see old calls in "Live Meetings"
New calls ARE appearing, meaning no lack of functionality.
We continue investigations on the issues.

INVESTIGATING 5 months ago - at 08/12/2024 08:53AM

Pexip Control Center could be falsely reporting endpoints as Offline when they are fully operational.
Please use Analytics to verify the true status of the endpoints.
Our Team is currently looking into this.

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