Outage in Pexip

SIP messages missing for new calls in Pexip Control Center (Diagnostics and Live Meetings)

Resolved Minor
September 19, 2024 - Started about 1 month ago - Lasted about 21 hours
Official incident page

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Outage Details

We are investigating this issue. Messaging for some calls can be seen in Analytics.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/20/2024 05:39AM

This incident has been resolved.

MONITORING about 1 month ago - at 09/19/2024 11:05AM

A fix has been implemented, and we are currently monitoring the results. Please note that it may take some time for SIP messages to appear in the Control Center for certain calls.

IDENTIFIED about 1 month ago - at 09/19/2024 09:11AM

The issue has been identified. We are working on a fix.

INVESTIGATING about 1 month ago - at 09/19/2024 08:55AM

We are investigating this issue.
Messaging for some calls can be seen in Analytics.

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