Outage in Pexip
Some H323 calls are dropping after 21 or 31 minutes
Resolved Major
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Outage Details
Components affected
Pexip VMR service Pexip Cloud Video Interop for Microsoft Teams Pexip Google Hangouts Meet Interoperability ServiceLatest Updates ( sorted recent to last )
The issue is now resolved.
Fix is working on all new calls. The issue is mitigated and we are monitoring.
We believe the fix should work on all new calls. Existing calls made before the fix was applied at around 11:30 UTC may still drop
The fix has not resolved all cases - we continue to investigate.
The problem has been identified and a fix has been put in place. We are monitoring.
We are investigating
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