Outage in Pexip

Some H323 calls are dropping after 21 or 31 minutes

Resolved Major
October 16, 2024 - Started 15 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 10/16/2024 12:58PM

The issue is now resolved.

MONITORING 14 days ago - at 10/16/2024 12:20PM

Fix is working on all new calls. The issue is mitigated and we are monitoring.

INVESTIGATING 15 days ago - at 10/16/2024 12:03PM

We believe the fix should work on all new calls. Existing calls made before the fix was applied at around 11:30 UTC may still drop

INVESTIGATING 15 days ago - at 10/16/2024 11:48AM

The fix has not resolved all cases - we continue to investigate.

MONITORING 15 days ago - at 10/16/2024 11:29AM

The problem has been identified and a fix has been put in place. We are monitoring.

INVESTIGATING 15 days ago - at 10/16/2024 11:05AM

We are investigating

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