Outage in Pexip

Call Connection Issues at Oslo PoP

Resolved Minor
April 02, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating potential calling issues impacting the OSL (Oslo) PoP. We will provide updates as more information becomes available.
Components affected
Pexip Analytics Pexip Registration and Call Service Pexip VMR service Pexip Cloud Video Interop for Microsoft Teams Pexip Google Hangouts Meet Interoperability Service
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/02/2025 05:03PM

No further issues have been observed or reported and all systems are operational at this time.

MONITORING about 2 months ago - at 04/02/2025 03:09PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 04/02/2025 02:35PM

While we continue investigating the root cause, we have implemented a mitigation measure by rerouting registrations and call traffic away from the Oslo PoP.

INVESTIGATING about 2 months ago - at 04/02/2025 02:18PM

We are currently investigating potential calling issues impacting the OSL (Oslo) PoP. We will provide updates as more information becomes available.

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