Outage in Pexip

Intermittent call connectivity issues with Microsoft Teams CVI

Resolved Minor
April 01, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating intermittent Microsoft Teams CVI call failures and assessing the scope of the issue.
Components affected
Pexip Cloud Video Interop for Microsoft Teams
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/01/2025 10:59AM

Microsoft have now declared Service Restored.

MONITORING about 2 months ago - at 04/01/2025 10:34AM

Microsoft Engineering has mitigated the issue on their end, and our monitoring indicates no join failures in the past 30 minutes. The team will continue to monitor the situation for further verification.

MONITORING about 2 months ago - at 04/01/2025 10:32AM

We are continuing to monitor for any further issues.

MONITORING about 2 months ago - at 04/01/2025 10:30AM

Microsoft Engineering has mitigated the issue on their end, and our monitoring indicates no join failures in the past 30 minutes. The team will continue to monitor the situation for further verification.

MONITORING about 2 months ago - at 04/01/2025 10:24AM

We are seeing no further call join failures on the service. We continue to monitor.

IDENTIFIED about 2 months ago - at 04/01/2025 10:18AM

Microsoft is currently investigating the issue under: TM1045640 - Users may be unable to join meetings within the Microsoft Teams service.

IDENTIFIED about 2 months ago - at 04/01/2025 10:07AM

We have Identified a problem connecting to the Microsoft Back-end
We continue investigations

INVESTIGATING about 2 months ago - at 04/01/2025 09:43AM

We are currently investigating intermittent Microsoft Teams CVI call failures and assessing the scope of the issue.

Latest Pexip outages

SIP Guest Join calls to Microsoft Teams meetings with 13-digit Meeting IDs may fail to connect - about 1 month ago
Pexip Control Center displays incorrect System status - about 2 months ago
Pexip Control Center displays incorrect System status - about 2 months ago
Call Connection Issues at Oslo PoP - about 2 months ago
A Subset of Users May have experienced Issues Connecting to Teams Meetings via Pexip CVI - 3 months ago

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