Outage in Phaxio

Service Impairment: Emails for porting activity

Resolved Minor
December 02, 2022 - Started almost 3 years ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating an issue with the Phaxio portal related to email updates on porting orders. There is no faxing service impact, but newly created emails and updates on porting requests are not reaching the recipient. We are actively working to resolve this issue and will continue to provide updates. Should you have any questions or experience any service issues, please continue to reach is at support@phaxio.com.
Components affected
Phaxio Email Alerts

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 12/03/2022 12:02AM

This issue has been resolved.

Should you have any questions or experience any service issues, please continue to reach is at support@phaxio.com.

IDENTIFIED almost 3 years ago - at 12/02/2022 10:07PM

The issue has been identified and we are implementing a fix at this time. We will advise when this issue is resolved as a courtesy.

Should you have any questions or experience any service issues, please continue to reach is at support@phaxio.com.

INVESTIGATING almost 3 years ago - at 12/02/2022 08:23PM

We are currently investigating an issue with the Phaxio portal related to email updates on porting orders. There is no faxing service impact, but newly created emails and updates on porting requests are not reaching the recipient. We are actively working to resolve this issue and will continue to provide updates.

Should you have any questions or experience any service issues, please continue to reach is at support@phaxio.com.

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