Outage in Phaxio
Phaxio API Outage
Resolved MinorIncident Report
We are currently failing to process all outbound faxes. We are actively investigating the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
about 17 hours ago - at 08/06/2026 03:54PM
Root cause was identified as an outage of our temporary storage where documents are held for processing. During this time outbound faxes failed with the message “Document conversion error. Contact support.” In some cases, the API rejected new connections due to the congestion. There was no effect on inbound faxes during this time.
MONITORING
about 18 hours ago - at 08/06/2026 03:04PM
This incident has been resolved. Our engineering team is actively investigating the underlying cause of this issue and is working toward a permanent resolution. We will continue to provide updates as new information becomes available.
IDENTIFIED
about 18 hours ago - at 08/06/2026 02:46PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 19 hours ago - at 08/06/2026 02:22PM
We are currently failing to process all outbound faxes. We are actively investigating the issue.
Latest Phaxio outages
Phaxio Outbound Fax Conversion Issue // Event Notification - over 1 year ago
Phaxio "Number of Pages" Event Notification - over 1 year ago
Phaxio Web Console Event Notification - SMS Verification - over 1 year ago
Delayed Outbound Faxes for v1 API users only // Parent Case #14746791 - about 2 years ago
Phaxio Event Notification // API/Inbound/Outbound Fax Failure - almost 3 years ago
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