Outage in Phaxio

Phaxio Event Notification // API/Inbound/Outbound Fax Failure

Resolved Major
September 15, 2023 - Started about 2 years ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating and event causing Inbound/Outbound faxes to fail.. We will update you as soon as we have more information Should you have any questions or experience any service issues, please continue to reach us at support@phaxio.com.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/15/2023 10:48PM

This incident has been resolved.

MONITORING about 2 years ago - at 09/15/2023 07:55PM

Engineering has deployed a fix and we are observing faxes (both Inbound and Outbound) and API calls processing successfully. We are continuing to monitor and test to further validate the resolution.

Should you have any questions or experience any service issues, please continue to reach us at support@phaxio.com.

IDENTIFIED about 2 years ago - at 09/15/2023 07:25PM

We have isolated the issue to API/Outbound faxes and Engineering is working on implementing a fix at this time. We will update you as soon as we have more information

Should you have any questions or experience any service issues, please continue to reach us at support@phaxio.com.

INVESTIGATING about 2 years ago - at 09/15/2023 06:17PM

We are currently investigating and event causing Inbound/Outbound faxes to fail.. We will update you as soon as we have more information

Should you have any questions or experience any service issues, please continue to reach us at support@phaxio.com.

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