Apple Server Issue

We're pleased to inform you that the Apple server performance issues have been resolved.

According to Apple's status page, the issue that affected some users from February 27th at 10:00 AM until March 1st at 3:00 PM has been addressed. https://www.apple.com/support/systemstatus/

Our support team has been monitoring the situation overnight and confirms that the iOS app is now performing well with normal processing speeds for all Apple devices.

You should now be able to process all devices, both Apple and Android, without experiencing any delays or connectivity issues.

Thank you for your patience and understanding during this service disruption. As always, if you encounter any issues with our service, please contact our support team.

Service Status Update: Apple Server Performance Issues

We have an important update regarding the Apple server issue. Apple's status page has now changed this to a performance issue rather than an outage, indicating: "Performance: Yesterday, 10:00 AM - ongoing. Some users are affected. This service may be slow or unavailable."
https://www.apple.com/support/systemstatus/

Our team confirms that Apple devices are processing, but server slowness is causing delays. This is an improvement from the previous complete outage situation.

Impact: Apple device processing is working but may be slower than normal. You might experience longer wait times when processing Apple devices. Android devices continue to function normally.

Recommendation: Please allow extra time for Apple device processing. If a device seems stuck, the previous workaround of closing the application, waiting a few minutes, and trying again may still help.

We continue to monitor the situation and are in contact with Apple regarding the full resolution of these performance issues. We appreciate your patience.

We've escalated this to Apple Senior Tech Support, who have reported the issue to Apple Engineering for investigation.

Apple's status page has confirmed this outage, noting "some users are affected" and "users may be experiencing intermittent issues with this service." https://www.apple.com/support/systemstatus/

Impact: Apple device processing may fail or be delayed to open the app. Android devices remain unaffected.

Workaround: If experiencing issues with Apple devices, please close the application, wait a few minutes, and try processing again.

We're monitoring the situation closely and will update you as Apple resolves the server issue. Thank you for your patience.

Important Notice: Apple Server Issues Affecting Device Processing:

We're experiencing intermittent problems processing Apple devices due to ongoing Apple server issues. While Apple's status page indicates this issue has been resolved, we're continuing to see inconsistent connectivity affecting the ability to process some Apple devices.

What you need to know:
This is an Apple server-side issue, not a problem with our systems
Android devices can be processed without any issues

For Apple devices:
Some devices will process normally
For devices that won't open/process, please close the app, wait a few minutes, and try again
You may need to retry several times for successful processing

We're actively working with Apple to ensure complete resolution of this issue. We apologize for any inconvenience and appreciate your patience while Apple addresses these server problems.
https://www.apple.com/support/systemstatus/

Our iOS app is currently being affected by Apple's current server issue, we are waiting on Apple to fix the issue.