Outage in Phrase

Performance Disruption of Phrase Strings (EU) components from September 25, 2024 11:55 AM CEST

Resolved Major

September 25, 2024 - Started over 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

Clients experience issues receiving a 503 error when trying to open a page or run any actions. OTA feature is not affected. Our engineers are currently investigating the root cause. We apologize for any inconvenience caused.

Components affected

Phrase Translation Center Phrase API Phrase In-Context Editor Phrase Ordering Phrase E-Mail Delivery Phrase GitLab Sync

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 09/25/2024 02:27PM

The incident has been fully resolved. We apologize for all inconveniences caused.

MONITORING over 1 year ago - at 09/25/2024 02:08PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 09/25/2024 12:36PM

All Phrase Strings systems are functioning correctly. We are currently investigating the exact cause of the issue.

IDENTIFIED over 1 year ago - at 09/25/2024 11:40AM

We are continuing to investigate this issue.

IDENTIFIED over 1 year ago - at 09/25/2024 11:08AM

The Phrase Strings application is operational; however, not all background actions are currently processing. We are actively working on a resolution.

IDENTIFIED over 1 year ago - at 09/25/2024 10:35AM

The issue has been identified as related to database connectivity, and the teams are actively working to resolve it.

INVESTIGATING over 1 year ago - at 09/25/2024 10:10AM

Latest Phrase outages

Performance Disruption of Phrase Portal (EU) between January 15, 2026, 05:52 PM CEST and 07:15 PM CEST - 6 days ago

Degraded Performance of Phrase Orchestrator (US) Workflow Engine - 13 days ago

Degraded Performance of Phrase TMS (EU) CAT Web Editor Component - 24 days ago

Degraded Performance of Phrase TMS (EU) Term Base Component - about 1 month ago

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