Outage in Phrase

Degraded Performance of all Phrase Strings (EU) Components except OTA

Resolved Minor
November 12, 2024 - Started 12 months ago - Lasted about 3 hours
Official incident page

Incident Report

Our engineers have identified the root cause of a degraded performance of all Phrase Strings (EU) components except OTA and are working on a fix.
Components affected
Phrase Translation Center Phrase API Phrase In-Context Editor Phrase Ordering Phrase E-Mail Delivery Phrase GitLab Sync

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 11/12/2024 12:23PM

The incident has been resolved.

MONITORING 12 months ago - at 11/12/2024 10:44AM

Our engineers are continuing to monitor the performance, all components except the Translation center are now operational.

MONITORING 12 months ago - at 11/12/2024 09:14AM

Our engineers implemented a fix and are monitoring the results.

IDENTIFIED 12 months ago - at 11/12/2024 08:57AM

Our engineers have identified the root cause of a degraded performance of all Phrase Strings (EU) components except OTA and are working on a fix.

Latest Phrase outages

Degraded Performance of Phrase (US) components between October 20, 09:11 PM CET - 10 days ago
Degraded Performance of Phrase Orchestrator (EU & US) Workflow Engine component between October 10, 10:10 AM CEST and October 10, 01:00 PM CEST - 20 days ago
Performance Disruption of Phrase TMS (EU and US) CAT Web Editor Component - about 1 month ago
Degraded Performance of Phrase Orchestrator (EU) Workflow Engine component - 2 months ago
Degraded Performance of Phrase Orchestrator (EU) Workflow Engine component between August 12, 2025 05:45 PM CEST and August 13, 2025 07:38 PM CEST - 3 months ago

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