Outage in Phrase
Degraded Performance of Branching in Phrase Strings (EU) on August 7, 2026
Resolved MajorIncident Report
Summary AI Generated
On August 7, 2026, Phrase Strings (EU) experienced a ~7-hour major incident where missing branching events caused changes to not be applied when branches were merged, affecting the API and Translation Center. A fix was implemented and a backlog of missing events was processed, automatically applying outstanding changes to unmerged branches. Affected merged branches were identified, all changes were fully applied, and impacted customers were contacted directly.
We are currently investigating an issue with branching events missing in Phrase Strings (EU), which may cause changes to not be applied when branches are merged.
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 08/07/2026 02:12PM
Changes made to branches during the incident window are now fully applied. Merged branches that were affected have been identified and impacted customers have been contacted directly. This incident has been resolved.
MONITORING
16 days ago - at 08/07/2026 08:30AM
A fix has been implemented. The backlog of missing events is now being processed. Once the queue is fully processed, unmerged branches will automatically receive the missing changes. We are monitoring the queue and results.
IDENTIFIED
16 days ago - at 08/07/2026 08:18AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
16 days ago - at 08/07/2026 07:54AM
We are continuing to investigate this issue.
INVESTIGATING
16 days ago - at 08/07/2026 07:27AM
We are currently investigating an issue with branching events missing in Phrase Strings (EU), which may cause changes to not be applied when branches are merged.
Latest Phrase outages
Degraded Performance of Phrase Orchestrator (EU) Next-Gen Workflow Engine since July 28, 05:15 AM CEST - 26 days ago
Degraded Performance of Phrase Orchestrator (EU) Next-Gen Workflow Engine since July 27, 06:55 PM CEST - 26 days ago
Degraded Performance of Phrase (EU & US) starting on July 16, 2026 17:24 CEST - about 1 month ago
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