Payment Processing Errors on Zone 5

Our services continue to remain stable and we see continued performance through Payments, the Phreesia Dashboard and PhreesiaPad intake sessions. We will be marking this incident as resolved.

Our services continue to remain stable and we see continued performance through Payments, the Phreesia Dashboard and PhreesiaPad intake sessions.

We will be disabling APS at 2PM EST as payments can be made through the Phreesia dashboard at this time. For more information on the Auxiliary Payment System please visit https://phreesia.my.site.com/support/s/article/How-to-use-the-Phreesia-Auxiliary-Payment-System

Phreesia will continue to monitor before full resolution.

Additional resources have been added to our services which has improved performance. Our Engineering team continues to investigate for full resolution. During this issue, we also observed delays with actions through the Phreesia Dashboard as well as during intake through some modalities, including the PhreesiaPad.

APS will remain enabled until full resolution.

Additional resources have been added to our services which has improved performance. Our Engineering team continues to investigate for full resolution. During this issue, we also observed delays with actions through the Phreesia Dashboard as well as during intake through some modalities, including the PhreesiaPad.

APS will remain enabled until full resolution.

We are continuing to investigate the payments issue impacting Zone 5. As part of our ongoing efforts, the Auxiliary Payment System (APS) has been enabled and can be accessed at payments.phreesia.net. We will provide updates as more information becomes available.

We are currently investigating an issue with payments in Zone 5 that may be causing transactions to fail or not process as expected. Our Engineering team is actively working to identify the cause and restore normal functionality as quickly as possible.

We will provide updates as more information becomes available.