Outage in Phreesia
Zone 5 Insurance and Copay Issues
Resolved MinorIncident Report
Summary AI Generated
Phreesia experienced an issue where insurance and copay information was not properly linking to new visits on the Dashboard, affecting the Eligibility and Benefits Verification component. The problem lasted 5.2 hours while the engineering team investigated and worked through a backlog of messages. The issue was resolved and insurance/copay information is now displaying correctly on new visits.
We are currently investigating an issue that is causing insurance and copays to not be tied to new visits on the Dashboard. Our Engineering team is actively investigating, and we will provide updates as more information becomes available.
Components affected
Phreesia Eligibility and Benefits VerificationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 05/07/2026 06:23PM
The insurance and copay issue affecting new visits on the Dashboard has been resolved and information is now displaying as expected.
IDENTIFIED
3 days ago - at 05/07/2026 02:30PM
The issue has been identified, and our team is making progress towards a full recovery. We’re working through a backlog of messages and appreciate your patience.
INVESTIGATING
3 days ago - at 05/07/2026 01:15PM
We are currently investigating an issue that is causing insurance and copays to not be tied to new visits on the Dashboard. Our Engineering team is actively investigating, and we will provide updates as more information becomes available.
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