Outage in Piano Software
Delayed ESP mail and push campaign sending
Resolved Minor
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Outage Details
Components affected
Piano Software Piano ESP Email DistributionLatest Updates ( sorted recent to last )
All pending mail and push notifications have been sent, and this incident has been resolved.
A fix has been implemented, and we are monitoring as the remaining pending US instance email campaigns are sent. All other pending push and email campaigns have been successfully sent.
Our team has determined that this issue only affects requiring campaigns. We are currently working on a fix and will continue to provide updates via this channel.
Some ESP campaigns are taking longer than normal to send to their full audiences. Our team is investigating this issue.
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