Outage in Piano Software

[Piano Analytics] Delays for some scheduled reports

Resolved Major

February 18, 2025 - Started about 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing delays in the generation of some [Dashboard, Dataquery 3, Custom, Dataflow (Piano Analytics)] [instantaneous, scheduled] exports. Our technical teams are working to resolve this issue so that these exports may be sent as soon as possible. We apologise for any inconvenience caused.

Affected customers - All customers

Components affected

Piano Software Piano Analytics Exports - Delta

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 02/18/2025 09:07AM

The issue has been resolved and all exports have been sent.

INVESTIGATING about 1 year ago - at 02/18/2025 08:27AM

We are currently experiencing delays in the generation of some [Dashboard, Dataquery 3, Custom, Dataflow (Piano Analytics)] [instantaneous, scheduled] exports.
Our technical teams are working to resolve this issue so that these exports may be sent as soon as possible.
We apologise for any inconvenience caused.

Affected customers - All customers

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