Outage in Piano Software
[Activation] Site Licensing incident (AP region)
Resolved MinorIncident Report
Following an infrastructure update on April 3, a timezone-related bug was introduced, causing anomalies in Site Licensing, Subscription Grace Periods, and Scheduled Upgrades for clients in the Production-AP region. The root cause has been identified and a fix has been deployed. Remediation of the affected entities is in progress.
A detailed Root Cause Analysis report will be shared once the incident is fully resolved, covering the scope of impact, timeline, and preventive measures.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 04/06/2026 05:27PM
The incident has been resolved. A Root Cause Analysis report is currently in progress and will be shared once completed.
MONITORING
24 days ago - at 04/06/2026 01:53PM
Following an infrastructure update on April 3, a timezone-related bug was introduced, causing anomalies in Site Licensing, Subscription Grace Periods, and Scheduled Upgrades for clients in the Production-AP region. The root cause has been identified and a fix has been deployed. Remediation of the affected entities is in progress.
A detailed Root Cause Analysis report will be shared once the incident is fully resolved, covering the scope of impact, timeline, and preventive measures.
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