Outage in Piano Software
[Activation] Site Licensing incident (AP region)
Resolved MinorIncident Report
Following an infrastructure update on April 3, a timezone-related bug was introduced, causing anomalies in Site Licensing, Subscription Grace Periods, and Scheduled Upgrades for clients in the Production-AP region. The root cause has been identified and a fix has been deployed. Remediation of the affected entities is in progress.
A detailed Root Cause Analysis report will be shared once the incident is fully resolved, covering the scope of impact, timeline, and preventive measures.
Components affected
Piano Software OtherNeed to monitor Piano Software outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/06/2026 05:27PM
The incident has been resolved. A Root Cause Analysis report is currently in progress and will be shared once completed.
MONITORING
1 day ago - at 04/06/2026 01:53PM
Following an infrastructure update on April 3, a timezone-related bug was introduced, causing anomalies in Site Licensing, Subscription Grace Periods, and Scheduled Upgrades for clients in the Production-AP region. The root cause has been identified and a fix has been deployed. Remediation of the affected entities is in progress.
A detailed Root Cause Analysis report will be shared once the incident is fully resolved, covering the scope of impact, timeline, and preventive measures.
Latest Piano Software outages
Login captcha feature not working correctly - 19 days ago
[Piano Analytics] Incident supported by the on-call team - 28 days ago
[Activation] Webhook Delivery Issue (US Region) - about 1 month ago
[Piano Analytics] Incident supported by the on-call team - about 2 months ago
[Piano Analytics] Incident supported by the on-call team - about 2 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
