Outage in Piano Software

Login captcha feature not working correctly

Resolved Minor

March 19, 2026 - Started about 16 hours ago - Lasted about 2 hours
Official incident page

Incident Report

We've received some complaints that end users are unable to pass the CAPTCHA verification. Our development team is currently looking into the issue.

Components affected

Piano Software US - id.piano.io Piano Software Australia - id-au.piano.io Piano Software Asia - id-ap.piano.io Piano Software EU - id.piano.io

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Latest Updates ( sorted recent to last )

RESOLVED about 14 hours ago - at 03/19/2026 04:45PM

The incident has been resolved.

MONITORING about 15 hours ago - at 03/19/2026 03:40PM

We have successfully implemented a fix for the CAPTCHA issue.

We're actively monitoring the system.

IDENTIFIED about 15 hours ago - at 03/19/2026 03:37PM

We have identified the issue, and our team is actively working on a fix.

We'll keep you updated on our progress.

INVESTIGATING about 16 hours ago - at 03/19/2026 03:14PM

We've received some complaints that end users are unable to pass the CAPTCHA verification. Our development team is currently looking into the issue.

Latest Piano Software outages

[Piano Analytics] Incident supported by the on-call team - 9 days ago

[Activation] Webhook Delivery Issue (US Region) - 14 days ago

[Piano Analytics] Incident supported by the on-call team - 28 days ago

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