Outage in Piano Software

ID and VX Transaction Emails not being delivered due to Internal Mandrill Issue

Resolved Major

April 12, 2026 - Started 3 days ago - Lasted 1 day
Official incident page

Incident Report

Mandrill team has notified Piano about an issue impacting our account. Our team is currently coordinating efforts with the Mandrill account. The emails are queued but not getting delivered at the moment. We will continue to provide updates via this thread. Please monitor our status page for latest information.

Components affected

Piano Software Piano ID and VX transactional Emails

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 04/13/2026 08:46AM

This incident has been resolved.

MONITORING 2 days ago - at 04/13/2026 03:32AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 days ago - at 04/12/2026 05:00AM

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