Outage in Piano Software
/traffic APIs failing in APAC region (api.cxense.com)
Resolved MajorIncident Report
/traffic APIs are failing with 500, caused by network issues between our data centers.
Components affected
Piano Software API Endpoints - cxense - api.cxense.com
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 02/12/2025 12:15PM
Between the hours of 08:01 UTC - 10:39 UTC, there were major network connectivity issues observed between our regional data centre in Japan and our main data centre in Europe. As a result, some of the following services were affected for customers in the APAC region:
- Some API requests failed completely
- UI unavailable
MONITORING
8 months ago - at 02/12/2025 11:05AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
8 months ago - at 02/12/2025 09:47AM
/traffic APIs are failing with 500, caused by network issues between our data centers.
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