Outage in Piano Software

[Piano Analytics] Issue on Data Query 3

Resolved Major
October 06, 2025 - Started 29 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing an issue on Data Query 3 (Piano Analytics) when applying a filter on specific properties. Our technical teams are actively working to resolve the issue. We apologize for any inconvenience caused.

Affected customers - All customers

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Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 10/06/2025 05:04PM

The issue has been resolved and all our tools and interfaces are fully available.

INVESTIGATING 29 days ago - at 10/06/2025 03:12PM

We are currently experiencing an issue on Data Query 3 (Piano Analytics) when applying a filter on specific properties.
Our technical teams are actively working to resolve the issue.
We apologize for any inconvenience caused.

Affected customers - All customers

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