Outage in Piano Software

[Piano Analytics] Potential interface availability issues

Resolved Major

October 24, 2025 - Started 5 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing availability issues with our API tools and interfaces. Our technical teams are actively working to resolve the issue. We apologize for any inconvenience caused.

Affected customers - All customers

Components affected

Piano Software Piano Analytics Interfaces Availability - Delta Piano Software Piano Analytics - Reporting API - Delta

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 10/24/2025 08:44AM

The issue has been resolved and all our tools and interfaces are fully available.
Data collection was not affected, all events were properly ingested.

INVESTIGATING 5 months ago - at 10/24/2025 08:22AM

We are currently experiencing availability issues with our API tools and interfaces.
Our technical teams are actively working to resolve the issue.
We apologize for any inconvenience caused.

Affected customers - All customers

Latest Piano Software outages

[Piano Analytics] Incident supported by the on-call team - 21 days ago

[Activation] Webhook Delivery Issue (US Region) - 26 days ago

[Piano Analytics] Incident supported by the on-call team - about 1 month ago

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