Outage in Piano Software

Traffic drop - Piano Insight

Resolved Major

November 13, 2025 - Started 5 months ago - Lasted about 23 hours
Official incident page

Incident Report

We noticed a significant traffic drop in Insight started on November 12, 2025 17:07 UTC. Technical team identified the root cause and now working on the resolution.

Components affected

Piano Software Insight Data collection Piano Software Piano Insight Dashboard Piano Software API Endpoints - cxense - api.cxense.com Piano Software Composer Experience Execution - US Piano Software Composer Experience Execution - Europe

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 11/14/2025 07:49AM

All systems have been restored and operating properly now.

MONITORING 5 months ago - at 11/14/2025 01:06AM

The issue has been resolved, and services are operating normally. We are continuing to monitor the situation to ensure ongoing stability.

IDENTIFIED 5 months ago - at 11/13/2025 10:01PM

The service stability has been fully restored across all regions except for Europe. Our teams continue to work diligently to restore the remaining region. Composer1x segmentation can still be affected, and the experience execution results might not be accurate because of that.

IDENTIFIED 5 months ago - at 11/13/2025 01:09PM

All traffic events were restored, team is now working on restoring stability on data cubes and depending services. Composer1x segmentation was affected and experience execution results might not be accurate because of that.

IDENTIFIED 5 months ago - at 11/13/2025 12:48PM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 months ago - at 11/13/2025 12:08PM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 months ago - at 11/13/2025 09:54AM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 months ago - at 11/13/2025 09:29AM

We noticed a significant traffic drop in Insight started on November 12, 2025 17:07 UTC. Technical team identified the root cause and now working on the resolution.

Latest Piano Software outages

[Piano Analytics] Incident supported by the on-call team - 21 days ago

[Activation] Webhook Delivery Issue (US Region) - 26 days ago

[Piano Analytics] Incident supported by the on-call team - about 1 month ago

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