Outage in Piano Software
Traffic drop - Piano Insight
Resolved MajorIncident Report
We noticed a significant traffic drop in Insight started on November 12, 2025 17:07 UTC. Technical team identified the root cause and now working on the resolution.
Components affected
Piano Software Insight Data collection Piano Software Piano Insight Dashboard Piano Software API Endpoints - cxense - api.cxense.com Piano Software Composer Experience Execution - US Piano Software Composer Experience Execution - EuropeNeed to monitor Piano Software outages?
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 11/14/2025 07:49AM
All systems have been restored and operating properly now.
MONITORING
7 days ago - at 11/14/2025 01:06AM
The issue has been resolved, and services are operating normally. We are continuing to monitor the situation to ensure ongoing stability.
IDENTIFIED
7 days ago - at 11/13/2025 10:01PM
The service stability has been fully restored across all regions except for Europe. Our teams continue to work diligently to restore the remaining region. Composer1x segmentation can still be affected, and the experience execution results might not be accurate because of that.
IDENTIFIED
8 days ago - at 11/13/2025 01:09PM
All traffic events were restored, team is now working on restoring stability on data cubes and depending services. Composer1x segmentation was affected and experience execution results might not be accurate because of that.
IDENTIFIED
8 days ago - at 11/13/2025 12:48PM
We are continuing to work on a fix for this issue.
IDENTIFIED
8 days ago - at 11/13/2025 12:08PM
We are continuing to work on a fix for this issue.
IDENTIFIED
8 days ago - at 11/13/2025 09:54AM
We are continuing to work on a fix for this issue.
IDENTIFIED
8 days ago - at 11/13/2025 09:29AM
We noticed a significant traffic drop in Insight started on November 12, 2025 17:07 UTC. Technical team identified the root cause and now working on the resolution.
Latest Piano Software outages
Traffic drop - Piano Insight - 7 days ago
Some of Piano services in US environment affected by AWS incident - about 1 month ago
Sandbox unavailable - about 1 month ago
[Piano Analytics] Potential properties availability issues - about 1 month ago
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