Outage in Piano Software

[Piano Analytics] Delay in real-time data

Resolved Major
September 11, 2025 - Started 3 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing a delay in real-time data processing on Piano Analytics. Scheduled exports will be sent once the data is ready. Our technical teams are actively working to resolve the issue. We apologize for any inconvenience caused.

Affected customers - Less than 1%
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 09/11/2025 08:47AM

The issue has been resolved and all scheduled exports have been sent.

INVESTIGATING 3 days ago - at 09/11/2025 08:06AM

We are currently experiencing a delay in real-time data processing on Piano Analytics.
Scheduled exports will be sent once the data is ready.
Our technical teams are actively working to resolve the issue.
We apologize for any inconvenience caused.

Affected customers - Less than 1%

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