Outage in Piano Software

[Piano Analytics] Potential properties availability issues

Resolved Major
October 07, 2025 - Started 28 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing availability issues with some properties in our Piano Analytics tools. Our technical teams are actively working to resolve the issue. We apologize for any inconvenience caused.

Affected customers - All customers
Components affected
Piano Software Piano Analytics Interfaces Availability - Delta

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Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 10/07/2025 02:45PM

The issue has been resolved and all our properties and tools are fully available.

INVESTIGATING 28 days ago - at 10/07/2025 01:41PM

We are currently experiencing availability issues with some properties in our Piano Analytics tools.
Our technical teams are actively working to resolve the issue.
We apologize for any inconvenience caused.

Affected customers - All customers

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