Outage in Piano Software

Some of Piano services in US environment affected by AWS incident

Resolved Minor

October 20, 2025 - Started 5 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating this issue.

Components affected

Piano Software Piano ID and VX transactional Emails Piano Software US - id.piano.io Piano Software VX Checkout - US - buy.piano.io Piano Software API Endpoints - US - api.piano.io Piano Software Composer Experience Execution - US Piano Software API Endpoints - EU - api-eu.piano.io

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 10/20/2025 01:52PM

This incident has been resolved.

MONITORING 5 months ago - at 10/20/2025 11:17AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 5 months ago - at 10/20/2025 10:40AM

We are currently investigating this issue.

MONITORING 5 months ago - at 10/20/2025 09:56AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 5 months ago - at 10/20/2025 09:53AM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 10/20/2025 08:41AM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 10/20/2025 08:38AM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 10/20/2025 08:09AM

We are currently investigating this issue.

Latest Piano Software outages

[Piano Analytics] Incident supported by the on-call team - 21 days ago

[Activation] Webhook Delivery Issue (US Region) - 26 days ago

[Piano Analytics] Incident supported by the on-call team - about 1 month ago

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