Outage in Piano Software

Some of Piano services in US environment affected by AWS incident

Resolved Minor
October 20, 2025 - Started 1 day ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
Piano Software Piano ID and VX transactional Emails Piano Software US - id.piano.io Piano Software VX Checkout - US - buy.piano.io Piano Software API Endpoints - US - api.piano.io Piano Software Composer Experience Execution - US Piano Software API Endpoints - EU - api-eu.piano.io

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Latest Updates ( sorted recent to last )
RESOLVED about 21 hours ago - at 10/20/2025 01:52PM

This incident has been resolved.

MONITORING 1 day ago - at 10/20/2025 11:17AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 1 day ago - at 10/20/2025 10:40AM

We are currently investigating this issue.

MONITORING 1 day ago - at 10/20/2025 09:56AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 1 day ago - at 10/20/2025 09:53AM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 10/20/2025 08:41AM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 10/20/2025 08:38AM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 10/20/2025 08:09AM

We are currently investigating this issue.

Latest Piano Software outages

Sandbox unavailable - 5 days ago
[Piano Analytics] Potential properties availability issues - 14 days ago
[Piano Analytics] Issue on Data Query 3 - 15 days ago
Partial Access Check Outage - about 1 month ago
[Piano Analytics] Delay in real-time data - about 1 month ago

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