Outage in Piano Software
Partial Access Check Outage
Resolved MinorIncident Report
Our devs have identified an issue with the user access check not being recognized on an intermittent basis. We will share an update as soon as there is progress.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 09/22/2025 09:01AM
This incident has been resolved.
MONITORING
about 2 months ago - at 09/19/2025 05:03PM
The partial access check was identified to be occurring about 30 % the time for a brief period between 23:30 UTC (Sep 18) - 3:30 UTC (Sep 19). Additional logging and resilience features are being worked on by our developers to avoid recurrence.
We will continue to monitor the progress
IDENTIFIED
about 2 months ago - at 09/19/2025 04:37PM
Our devs have identified an issue with the user access check not being recognized on an intermittent basis. We will share an update as soon as there is progress.
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