Outage in Piano Software

Piano Revenue Recognition Report Issue

Resolved Minor
August 12, 2024 - Started about 1 year ago - Lasted 3 days
Official incident page

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Outage Details

Our developers are currently investigating the issue of the revenue recognition report throwing errors when trying to be pulled from the dashboard or via API. We will continue to update this page as our developers progress in the investigation.
Components affected
Piano Software Other
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 08/15/2024 04:18PM

This incident has been resolved.

MONITORING about 1 year ago - at 08/14/2024 05:16PM

Our devs have implemented a fix and we are monitoring the performance

IDENTIFIED about 1 year ago - at 08/12/2024 10:27PM

Our devs have identified the issue and are working on a fix currently. Some of the reports generated within the download center a few days back can be used as a temporary solution

INVESTIGATING about 1 year ago - at 08/12/2024 07:27PM

Our developers are currently investigating the issue of the revenue recognition report throwing errors when trying to be pulled from the dashboard or via API. We will continue to update this page as our developers progress in the investigation.

Latest Piano Software outages

Partial Access Check Outage - 6 days ago
[Piano Analytics] Delay in real-time data - 15 days ago
[Piano Analytics] Incident supported by the on-call team - 22 days ago
[Piano Analytics] Incident supported by the on-call team - 22 days ago
[Piano Analytics] Incident supported by the on-call team - 22 days ago

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