Outage in Piano Software

Delay in Payment Renewals

Resolved Minor
August 26, 2024 - Started about 1 year ago - Lasted about 20 hours
Official incident page

Incident Report

Our developers have identified the cause of delays in subscription payment renewals. The fix will be implemented as soon as possible and the status will be updated accordingly.
Components affected
Piano Software Other
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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 08/27/2024 01:15PM

The issue has been resolved. All the renewal payments were processed before end of day and the delay did not result into any temporary or permanent loss of access.

MONITORING about 1 year ago - at 08/26/2024 06:09PM

The renewal scheduler issue has been fixed by our devs. The payment renewals have started picking up and should be fully functional in a few hours. We will update the status here accordingly.

IDENTIFIED about 1 year ago - at 08/26/2024 05:13PM

Our developers have identified the cause of delays in subscription payment renewals. The fix will be implemented as soon as possible and the status will be updated accordingly.

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