Outage in Piano Software

[VX] Subscription log report generation issues

Resolved Minor
November 18, 2024 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

Piano VX is currently experiencing issues with generating Subscription log report. The issue has been identified and is currently being fixed.
Components affected
Piano Software Other
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/18/2024 09:40AM

The issue has been fixed and all new reports are processing normally. Unfortunately, all reports that were scheduled prior to the fix will not process and should be re-triggered manually.

IDENTIFIED about 1 month ago - at 11/18/2024 08:56AM

Piano VX is currently experiencing issues with generating Subscription log report. The issue has been identified and is currently being fixed.

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