Outage in Pineapple Network

620 Collins Street, Melbourne

Resolved Minor
April 20, 2025 - Started about 2 months ago - Lasted 1 day
Official incident page

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Outage Details

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/22/2025 02:11AM

Faulty switch has been replaced, and services are back online.

IDENTIFIED about 2 months ago - at 04/22/2025 12:14AM

A faulty switch has been identified by DGtek Field technicians, and will need to be replaced. Further updates to be provided as they come to us.

INVESTIGATING about 2 months ago - at 04/21/2025 05:04AM

DGtek network engineers have been unable to contact the building manager to investigate this incident. DGtek field technicians have been scheduled for Tuesday morning.

INVESTIGATING about 2 months ago - at 04/20/2025 10:51PM

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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