Outage in Pineapple Network

Network Wide

Major
June 19, 2025 - Started about 6 hours ago
Official incident page

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Outage Details

Engineers have observed network alarms across the network which are currently causing disruption to services for some customers. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
Latest Updates ( sorted recent to last )
MONITORING about 5 hours ago - at 06/19/2025 08:31AM

The upstream carrier identified an issue affecting Amazon Networks within Australia. A temporary fix has been implemented, and the service is currently under monitoring to ensure stability.

INVESTIGATING about 6 hours ago - at 06/19/2025 07:45AM

Engineers are working actively with the upstream carrier to resolve the issue.

INVESTIGATING about 6 hours ago - at 06/19/2025 07:17AM

Engineers have observed network alarms across the network which are currently causing disruption to services for some customers. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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