Outage in Pineapple Network
Network Wide
Resolved MinorIncident Report
Engineers have observed network alarms across the network which are currently causing disruption to services for some customers. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/22/2025 10:37AM
This incident has been resolved.
MONITORING
10 months ago - at 06/20/2025 12:57AM
DGtek Network Engineers has successfully restored peering connectivity with the upstream provider earlier this morning. Since then, no further data drop issues have been observed.
We continue to actively monitor the situation and are working closely with the upstream carrier to identify the root cause of the outage.
MONITORING
10 months ago - at 06/19/2025 08:31AM
The upstream carrier identified an issue affecting Amazon Networks within Australia. A temporary fix has been implemented, and the service is currently under monitoring to ensure stability.
INVESTIGATING
10 months ago - at 06/19/2025 07:45AM
Engineers are working actively with the upstream carrier to resolve the issue.
INVESTIGATING
10 months ago - at 06/19/2025 07:17AM
Engineers have observed network alarms across the network which are currently causing disruption to services for some customers. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
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