118 Russell Street, Melbourne

The third-party backhaul provider has successfully repaired the tripped circuit breaker on their network device, and full service has been restored.

We've identified that the connectivity issue at 118 Russell Street is a result of an unplanned network outage experienced by our third-party backhaul provider. Our teams are in close communication with them, coordinating efforts to restore services.

Engineers has identified the cause of the outage at 118 Russell Street as a power outage experienced by one of our third-party backhaul providers at their site. Our teams are in close communication with them, and we are working diligently to resolve this. Further updates will be shared here."

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.